Practices are failing to involve receptionists in decisions about new approaches to consultation, researchers have warned. This might contribute to poor uptake among patients to new approaches to consultations, such as by telephone, email, e-consultation, or internet video (Skype or FaceTime), according to the study in the British Journal of General Practice. “A shared understanding
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It is well documented that GP receptionists are your front line. He or she is the first person your patients are met with, they have to deal with 101 questions and keep smiling with the most testing of patients. They are also play a vital role in determining the level of patient satisfaction with a practice – as a survey found out last year. That means it’s vital they remain as motivated as possible for as much time as possible.
My office is situated quite close to our main reception area, and if internal doors are left open (much to my annoyance) I can hear pretty much everything that goes on. Sometimes this can be a good thing – because I’ll hear that receptionist who is always pleasant, doesn’t breach anything in reception and regardless
GP practices were once again making headlines this week, this time because receptionists could be putting off patients from seeing their GP. Rather than regurgitating the news – you can read more here – we thought we would take a look at the issue in more detail. First of all, it’s worth pointing out that
GP receptionists play a key role in determining the level of patient satisfaction with a practice, according to a new survey. Researchers analysed phone calls involving receptionists, identifying those that were helpful to patients and those that were not. The researchers found that “unhelpful” receptionists were in practices with relatively low patient satisfaction levels. Researchers
On the Practice Index Forum a Practice Manager recently asked how many secretarial hours practices set aside per 1,000 patients. Unlike similar requests that we’ve previously discussed on this blog – such as staff to patient ratio or numbers of nurses per 1,000 patients – where there was some element of consistency amongst practices and
There’s a lot of discussion lately about streaming services and becoming more modern. Most practices have taken on the ability to text patients and have a snazzy website, many offer online appointments and some also orgnaise virtual patient participant groups. There is also now software around that almost removes the receptionist altogether when it comes