The NHS Long Term Plan, published in January 2019, commits to every patient having the right to be offered digital-first primary care by 2023/24. The various commitments that make up this plan have been introduced gradually every year through the GP Contract since 2019/20, which means GP practices should, among other new requirements, now offer an…

Saving you time with a new idea around delegation of onerous tasks, and tips for quick audits to keep an eye on things without too much involvement on your part. In general, staff see finance as the domain of the PM. Of course, in large practices PMs may have a finance assistant to help with…

October is Speak Up Month, a time to raise awareness about the NHS “Speak Up / Listen Up” goals, and to highlight the important role that Freedom to Speak Up Guardians play in the NHS. What is speaking up? Speaking up is simply sharing something that’s causing you problems while you’re trying to do your…

The nights have started drawing in, flu clinics are in full swing and we’re heading towards the end of the year. Catch up with what happened during September across Practice Index. Best of our blogs Leaving negativity behind – By Stressed PM – “Recently I had a patient who wanted to speak to me. No…

The first key question asked by the CQC is “Are services safe?”. By safe, they mean are people protected from abuse and avoidable harm? If we look at the description of safe from a quality statement perspective, it states: “Safety is a priority for everyone and leaders embed a culture of openness and collaboration. People…

Sepsis is an indiscriminate, life-threatening condition that arises when the body’s response to an infection injures its own tissues and organs. There are some shocking statistics associated with sepsis, which accounts for around 11 million deaths worldwide annually, whilst here in the UK, five people die from sepsis every hour. 40% of people who develop…

How is it September already? Goodness knows where summer went. Frankly, the question has to be asked; did we even have summer this year? I might have missed it with all the rain! Once holidays are over, schools go back, and supermarkets start selling off their remaining bags of barbeque supplies at half-price, it’s common…