Volunteers. Could they help your practice? And what about work experience placements? Could the extra pair of hands help ease your workload? While some practice managers may dismiss both as ‘taking more time than they save’, for many practices up and down the country they are a great way to ease the pressure of work…

IT – it stands for Information Technology you know?  For me IT also stands for I and then also Temper.  This is because I lose my Temper quite a lot with IT. The clinical system is fab – when it works.  An example of how my temper tantrum boils up like a teenager who has…

The CQC has published a further 91 reports on the quality of care provided by GP practices following recent inspections. Once again the rating given to the overall standard of care being provided rose, with four practices receiving outstanding ratings and 71 rated as good. At the other end of the scale, nine practices require…

The practice Christmas party should be a happy time. However, unfortunately it can all too easily turn into a nightmare. Just because the party is outside practice hours or held somewhere other than the practice premises doesn’t mean that the duties of the employer and employee cease to exist. Here are our top ten tips…

When welcoming the team of CQC Inspectors to the surgery, no doubt you will have some questions to ask them. Who are they? What are their credentials? What experience have they of general practice? What can they ask you about and what rights do they have when asking you questions? However, you will find that…

Facebook is a great way of getting instant messages out to patients. Planning a flu jab clinic? Post the date on Facebook together with info on how to book an appointment. Closing early for staff training next week? Use Facebook to let your patients know. Whether you’re telling patients about what’s going on in the…

Practice managers work in primary care, and they manage the overall running of GP surgeries. Practice administrators are responsible for various medical administrative duties such as registering patients, booking appointments and ensuring that all the information is stored correctly and filed accordingly. How ‘in charge’ are you? In a medical practice, the doctors who own the practice select…