Before we had Armed Forces Day, we had Veteran’s Day, which was first observed in 2006. In 2009, the official event became Armed Forces Day and now takes place on the last Saturday of June. The day encompasses serving personnel, their families, veterans and cadets, and marks a week of celebrations during which the public…

Pride Month is a time of celebration, reflection and advocacy for the LGBTQ+ community. First, a brief bit of history… June is known as Pride Month, mainly because the Stonewall riots of 1969 in New York happened in June. These are known as the start of the modern LGBTQ+ civil rights movement. While June is…

When anyone mentions reasonable adjustments, I immediately think of practical adjustments or changes that can be made to reduce any disability-related disadvantages. From an employer’s perspective, such adjustments are specific to individual members of the team, and perhaps knowing your team makes these adjustments easier to facilitate. But what about our patients? What are we…

Some Practice Managers have reported that they feel bringing in ARRS (Additional Roles Reimbursement Scheme) staff can be confusing. The question is whether it’s worth persevering with them or whether practices would be better just focussing on their own practice staff? In some instances, ARRS staff can present Practice Managers with a challenge. This starts…

Caldicott, confidentiality and the UK GDPR are probably terms you’ve heard of. You likely associate them with your day-to-day work (there’s a very good reason for that), and all three are intrinsically linked. Our patients entrust us to maintain their confidentiality and if that trust is breached, the damage can be wide-reaching reputationally for the…

In recent years, the explosive growth of artificial intelligence or AI-powered applications has brought about a transformative wave across various industries, and healthcare is no exception. Indeed, AI is often touted as the ‘silver bullet’ that could save healthcare, freeing up time across the board, thanks to faster diagnosis, risk prediction and analysis. It’s no…

On 3rd April, my practice wrote a letter to all our patients to tell them about the pressures general practice is under and what this means for them in terms of their care. I was pretty nervous about sending it out, as we know how things can be portrayed and how some people seem to…