Is there a way to avoid the dreaded 8am rush of calls into a GP practice? According to one practice – St Lawrence Surgery in Worthing – the answer is a resounding yes! Thanks to a new triage system, the practice is now able to see more patients, has freed up GPs to deal with…

While putting together this blog, I came across a group called The Business Continuity Institute, and they define business continuity as “Having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible”. It is a requirement for primary care to have business continuity arrangements in…

If you run your holiday year from April, it’s the perfect time to start thinking about how you can improve your annual leave processes for the year ahead.   We’ve had incredible feedback from users who have already moved over to Holiday Manager (1315 practices and counting!) and we’re confident you’ll feel equally as pleased to…

Many practices use locum GPs to temporarily take over the place of a regular partner or team member. Traditionally they’re self-employed and will have numerous GP practices as clients. This includes locums who work through a limited company. However, the law surrounding such contractor status is complicated, which means that, in reality, situations can become…

Our all-encompassing Compliance Package in the HUB enables you to record, assign, track and report on all of your compliance actions in one place. Policies uploaded to Policy Manager and training completed via Learning Manager are automatically aligned to the relevant KLOE within CQC Manager. Included in the Compliance Package:   CQC Manager* -An ideal way to…

In GP practices, we like our employees to stay focussed and committed to their work. But sometimes in an individual’s life, family must come first. That’s why there are multiple types of statutory family leave in the UK, all with their own eligibility criteria and entitlements. The most obvious of these is maternity leave, but…

The start of the year is often a chance for practice managers to think about annual leave allowances for the year ahead. If you’re up to your ears in spreadsheets and pro-rata calculations, you might be feeling the pressure. Calculating annual leave correctly for dozens (and in some cases, hundreds) of employees is no picnic.…