Averages in general practice* GP list size is 2,087 patients. Practice list size is 8,757. Number of repeat prescription items issued per patient per annum is 13. Number of GP referrals made per month is 9 per GP. Number of consultations per patient per annum is about 3. As a practice manager and AMSPAR tutor,…

Laying the foundations of a partnership in general practice begins with a comprehensive and concise offer letter. By setting out the terms and conditions and entering into a signed agreement, the parties involved will be fully aware of their position and obligations from the beginning; you will also mitigate the chances of a dispute later…

You may have heard of Vento bands before, or even read that the rates increased recently, but do you really understand what they are and why you need to know? When a discrimination claim succeeds at an Employment Tribunal, it’s almost guaranteed that compensation for what’s called ‘injury to feelings’ will be awarded to the…

There’s always one, isn’t there? You know, ‘that’ one. THE one employee. The moaner, the whinger, the one who smiles to your face but complains to everyone else and then smiles to your face again. You may read this and think, ‘Lucky thing! You only have one!’ And I do count myself lucky but I…

With all the talk of vaccine success, falling case rates and a roadmap to normality, you could be forgiven for thinking the light at the end of the COVID-19 tunnel is shining bright. However, for those in primary care, this ‘end’ of the pandemic is likely to usher in another wave of pressures – pent…

Whether you’re new to the role or a seasoned practice manager, the PM role always presents many challenges. However, the relentless demands of the last 12 months have left many of us feeling completely drained. From dealing with shielding team members and ensuring the practice is COVID secure, to now having to manage a vaccination…

Do you find yourself becoming increasingly short-tempered or have you seen members of your team go from being happy and chatty to the person who comes to work, does their job and says nothing? Today’s working environment is significantly different to what it was 12 months ago; little did we know then the significant impact…