Right care, first time Practice managers are launching a major campaign to tackle public frustration at the delays in gaining GP appointments. The “Right Care First Time” campaign, launched by the Institute of General Practice Management (IGPM), aims to encourage patients to recognise that they may get the right care by going directly to other…

The brand new campaign video from the IGPM helps explain why you don’t always need to see the GP. General practice is facing unprecedented pressure. Demand is exceeding capacity, patients are facing longer delays and abuse in practice is rising as a result. This new campaign is designed to try to reduce the burden on…

Hi from a very tired PM Polly! Sorry it’s been a long time since I put pen to paper – or should that be fingers to keyboard? I felt compelled to do so when I read something that made me laugh out loud yesterday; I just had to share it with you! One of the…

My previous Practice Index blog explored upcoming changes to flexible working legislation coming into effect on 6th April 2024. But there are other employment law changes coming soon which practices in England, Scotland and Wales should be aware of. Here’s a quick rundown of them. Introduction of statutory carer’s leave To start with, I should…

It was a busy month with incoming changes in employment law, the National Living Wage on the horizon, and a controversial contract proposition. Catch up here… Best of our blogs I predict a riot… who’s with me? – By Paula the PM – The long-awaited GP Contract letter 2024/25 has been published. I’d like to say…

Appointment numbers increase, but patients still struggle to get timely care As many as one in five people say they’ve been told to call back another day when they’ve phoned their practice. In the Office for National Statistics survey, 10% of patients reported being told to wait at least two weeks for an appointment. Nearly…

With several documents related to the contract being released on Thursday (28th March) afternoon, we’ve taken a look at the contract updates to give you a head start on the requirements of the contract so you’re up and running quickly. Contract highlights From 1st April, there will be changes to the GMS contract with equivalent…