Are you fastidious about keeping a tidy notice board? What information do you promote? Do you laminate the posters? Are the posters all the same size? Do you print posters in colour? Key Information The ‘key’ information that you ought to promote in your waiting room (or better still at the entrance to your surgery)…

Earlier this week the results of a survey were published suggesting that 70% of patients would be willing to pay a charge of £10 for missing a GP appointment. The relatively small poll of 507 UK patients by Astellas Pharma highlights the fact that no-shows are clearly an issue for GP practices – the health…

A Reminder Of The Definition Of Disability The case of Banaszczyk v Booker Ltd UKEAT/0132/15/RN provides firm guidance regarding the definition of disability.    The Claimant, Mr Banaszczyk, had been employed by Booker Ltd (wholesale warehouses) as a picker in their distribution centre since February 2008. “Picking” involved selecting cases of goods of up to…

Wales. That tiny bit that juts out to the left of England. We do get out backs up a bit about being left out. Everyone knows Tom Jones and Shakin Stevens but what about our football team or cricketers?! When we receive our various emails about general practice we are bombarded about CQC. In Wales…

Mass resignation of GPs has moved a step closer after professional leaders warned that patient safety is being compromised by the lack of staff and resources. At a special conference of Local Medical Committees (LMC), delegates voted overwhelmingly to carry a motion that said the General Practitioners Committee (GPC) should canvass GPs over submitting undated…

Patient care is being compromised because of the way in which the Care Quality Commission inspects practices, doctors say today. The demands of preparing for an inspection distract from time clinicians need for patient care, according to a survey. The British Medical Association survey out, this morning (29 January, 2016), found 80% of the 1,900…

She says it’s her hormones. She says that’s why she threw the calculator at the toilet door. From reception. She says her hormones make her angry. She says it was nothing to do with the patient that asked her if she was pregnant. When she is not. She says it’s her hormones. The patient then…