This year’s contract includes a new QI QOF module on staff wellbeing and retention, and we cover this topic in this month’s Practice Index podcast. A key question that emerged was whether there’s anything we can realistically do about staff wellbeing given the parlous state general practice now finds itself in. There’s something innately galling…

The thought of having to tackle potential bullying or inappropriate behaviour is enough to get the pulse racing of any practice manager. However, these things do crop up – and even more so these days when everyone is feeling pressure and stress. But what constitutes bullying? And what is the definition of workplace harassment? And…

Ministers have claimed a milestone in the recruitment of thousands of extra staff to primary care – while practice leaders warned of “continuing” collapse. Health Secretary Steve Barclay announced the recruitment of 29,000 extra professional staff just as the local medical committee representatives gathered in London for their annual conference. The numbers met a 2019…

This week, NHSE have released their Delivery plan for recovering access to primary care along with a covering letter. Well, dear readers, I’ve waded through it, as I’m sure many of you will have done, and I’ll admit to being a bit confused. As is common of late, many of the announcements and ideas that…

We’re heading into Spring, and there is no sign of things slowing down in primary care. Take a look back at the blogs, resources and updates we brought to you in March. Top tips for using Holiday Manager – If you’re fed up with manually calculating holidays, juggling leave requests, and tracking other absences, it’s time…

“I want to make a complaint” is never a phrase we relish hearing, and it can be all too jarring to hear it from the mouths of our own staff. But that is essentially what a grievance is – a complaint about the working environment. So how do you as a manager deal with grievances?…

GP leaders pledged “serious” discussions about action after NHS England imposed a controversial new contract on them last night. The imposition came rapidly after GP leaders met Health Secretary Steve Barclay last week only to be told he would not intervene or provide support. It includes a tough new requirement that practices cannot tell patients…