This week, NHSE have released their Delivery plan for recovering access to primary care along with a covering letter. Well, dear readers, I’ve waded through it, as I’m sure many of you will have done, and I’ll admit to being a bit confused. As is common of late, many of the announcements and ideas that…

We’re heading into Spring, and there is no sign of things slowing down in primary care. Take a look back at the blogs, resources and updates we brought to you in March. Top tips for using Holiday Manager – If you’re fed up with manually calculating holidays, juggling leave requests, and tracking other absences, it’s time…

“I want to make a complaint” is never a phrase we relish hearing, and it can be all too jarring to hear it from the mouths of our own staff. But that is essentially what a grievance is – a complaint about the working environment. So how do you as a manager deal with grievances?…

GP leaders pledged “serious” discussions about action after NHS England imposed a controversial new contract on them last night. The imposition came rapidly after GP leaders met Health Secretary Steve Barclay last week only to be told he would not intervene or provide support. It includes a tough new requirement that practices cannot tell patients…

GP leaders want to make the job “manageable, stimulating and fulfilling once again,” one of the profession’s most prominent doctors has stated. Speaking on the 70th anniversary of the Royal College of GPs, its outgoing chair Professor Martin Marshall told how its role had changed in the last few years – as the workload “crisis”…

The government and NHS leaders are ignoring evidence on the importance of continuity of care between GPs and their patients – while general practice remains a profession in crisis, MPs warn today. A new report on the future of general practice, published by the Health and Social Care Committee, says ministers and NHS England must…

Managing staff who are on long-term sick leave is a challenging situation for practice managers. Following a number of recent posts in the forum on the subject, Robyn Clark (aka JacksonR) held a lunchtime HR Clinic, alongside Susi O’Brien, a HR consultant who specialises in employment law. As expected, we received lots of questions from…