Burnout of all staff – not just GPs – is a real concern for practices up and down the country. An incredible four out of every ten GPs have taken or expect to take time off because of burnout as a result of increasing workloads and intense scrutiny, according to a survey by Pulse magazine.…

The thought of having to tackle potential bullying or inappropriate behaviour is enough to get the pulse racing of any Practice Manager. However, these things do crop up – and even more so these days when everyone is feeling the pressure and stress. But what constitutes bullying? And what is the definition of workplace harassment?…

In our latest HR clinic, Susi O’Brien (HR Help advisor) and Claire Houston (Practice Manager Support Manager) explored recruitment, appraisals and workforce planning Here is a summary of the questions we received, and the answers given. As a Practice Manager, the senior partner does my appraisal, but I really don’t think they understand my role…

In October’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general practice. Here is a summary of the questions we received, and the answers given. Performance managing in regard to capability rather than conduct and how to evidence this? We’re talking here about the…

The summer seemed to fly past again, and it’s back to the nights drawing in! We continued to bring you lots of fantastic content and updates over the rainy days of August, take a look back here! Homeless healthcare mythbusters – By Kay Keane – Since I’ve been working at Urban Village Medical Practice, with…

GP practices usually have standard processes to follow when an employee phones in sick. However, in my HR experience, managers can be a bit less certain about managing absence when it’s caused by childcare or other family emergencies. Such uncertainty is reasonable, as these are tricky absences to handle if they become prolonged or regular.…

In this month’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how we as managers can support and improve the wellbeing of our teams, implement strategies to support staff and look after our own resilience. Here is a summary of the questions we received, and the answers given. Wellbeing seems…