Pressure on all general practice staff is at an unprecedented high. There simply aren’t enough hours in the day as it is and then, out of the blue, a GP calls in to say they can’t make it into work today. What can you do to cover this absence? First of all, as one practice…

Burnout of all staff – not just GPs – is a real concern for practices up and down the country. An incredible four out of every ten GPs have taken or expect to take time off because of burnout as a result of increasing workloads and intense scrutiny, according to a survey by Pulse magazine.…

Guidelines Live is a two-day event for all members of the primary care team with 3 consecutive clinical streams focusing on clinical guidance and hot topics seen in daily practice. Practice Index, in association with the Institute of General Practice Management, is delighted to bring you a dedicated stream of exciting, informative business and management…

The thought of having to tackle potential bullying or inappropriate behaviour is enough to get the pulse racing of any Practice Manager. However, these things do crop up – and even more so these days when everyone is feeling the pressure and stress. But what constitutes bullying? And what is the definition of workplace harassment?…

In our latest HR clinic, Susi O’Brien (HR Help advisor) and Claire Houston (Practice Manager Support Manager) explored recruitment, appraisals and workforce planning Here is a summary of the questions we received, and the answers given. As a Practice Manager, the senior partner does my appraisal, but I really don’t think they understand my role…

In October’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general practice. Here is a summary of the questions we received, and the answers given. Performance managing in regard to capability rather than conduct and how to evidence this? We’re talking here about the…

The summer seemed to fly past again, and it’s back to the nights drawing in! We continued to bring you lots of fantastic content and updates over the rainy days of August, take a look back here! Homeless healthcare mythbusters – By Kay Keane – Since I’ve been working at Urban Village Medical Practice, with…