The thought of having to tackle potential bullying or inappropriate behaviour is enough to get the pulse racing of any practice manager. However, these things do crop up – and even more so these days when everyone is feeling pressure and stress. But what constitutes bullying? And what is the definition of workplace harassment? And…

There are many reasons why an employment relationship could falter – including misconduct, poor performance, personality clashes, absence, or just the way circumstances fall. Whichever reason applies, trying to respond to a reference request for an employee or ex-employee in that situation can be awkward. In this blog, I’m going to talk through some common…

We’re heading into Spring, and there is no sign of things slowing down in primary care. Take a look back at the blogs, resources and updates we brought to you in March. Top tips for using Holiday Manager – If you’re fed up with manually calculating holidays, juggling leave requests, and tracking other absences, it’s time…

Managing staff who are on long-term sick leave is a challenging situation for practice managers. Following a number of recent posts in the forum on the subject, Robyn Clark (aka JacksonR) held a lunchtime HR Clinic, alongside Susi O’Brien, a HR consultant who specialises in employment law. As expected, we received lots of questions from…

Having time off work is great! Isn’t it? Well, yes, unless you’re the poor PM stuck organising it all! There’s so much that goes into arranging time off, and so many categories. Sick leave, annual leave and bank holidays, study leave, maternity/paternity/adoption leave… The list goes on and on. The biggest headache comes in the…

At a time when staff recruitment is probably harder than it has ever been, the need to retain staff – and keep those valuable assets fit and healthy at work – is more acute than ever. Whether staff departures are voluntary or involuntary, it can be problematic for practices due to the costs involved in…