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Reminding your patients how much the NHS saves them (FREE poster)

cost of treatments poster

One of the great frustrations for any healthcare professional is dissatisfaction from patients! It is not our aim to have to make them wait for an appointment, or to have to say there is little we can do when they complain about waiting times for the referral we have made. As frustrating as this is,…

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Friends and Family test – time for change?


It seems hard to believe, but the NHS Friends and Family Test (FFT) patient feedback tool is five years old. Incredibly, the short feedback request has, over that time, pulled together more than 50 million responses from patients. As it stands, the FFT is one of the largest collections of patient voice in the world. While…

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EXCLUSIVE: The Practice Manager’s Manual 2017

Practice Manager's Manual 2017

110 pages on everything you need to know as a GP practice manager. This detailed manual includes sections on accounts, complaints, CQC inspections, estate management, pensions, payroll and staff. Written by three highly skilled and long-serving practice managers; Michele Petrie, Robert Campbell and Alan Moore. Includes additional input from PM colleagues with significant experience of…

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GP Practice Manager Acronyms

August 17, 2015, by in Resources 0 Comments

GP Practice Manager Acronyms

The NHS especially like to have an acronym for everything! A practice manager has a lot of abbreviations and acronyms to remember in his/her day to day running of the practice, especially when talking to GPs. Please feel free to add to the list. A ACAS – Advisory, Conciliation and Advisory Service:  organisation devoted to preventing and…

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Exclusive: Practice Manager’s Manual

August 5, 2015, by in Resources 0 Comments

Practice Managers' Manual

By Robert Campbell  I prepared this handbook over the last five years, in which time it has been amended continually. I retired in 2010 and prepared the original document for my successor but I never knew whether it was ‘read’! I then went to work in two practices for slightly over two years where there was very…

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