It would seem that we in the UK are in the midst of a paradigm shift when it comes to delivering primary care appointments. COVID-19 has demanded that technology plays a full part in the tackling of our patients’ diseases and ailments, and the traditional 10-minute face-to-face (F2F) consultation between clinician and patient at the
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At Docmail we understand and appreciate all the important work that medical practices are doing to help keep our communities safe and well during the Covid-19 pandemic. Your dedication will no doubt be carried forward into planning and implementing your flu campaigns for this 2020 season, whilst balancing the pressures of your new, everyday tasks.
It seems hard to believe, but the NHS Friends and Family Test (FFT) patient feedback tool is five years old. Incredibly, the short feedback request has, over that time, pulled together more than 50 million responses from patients. As it stands, the FFT is one of the largest collections of patient voice in the world. While
(Time to read: 5 minutes) Figures released this week show that public satisfaction with the overall NHS has dropped 6% in a year, taking it to 57% – its lowest level since 2011. More worryingly, public satisfaction with GP services has fallen to its lowest level (65%) since records began in 1983, according to the
In its handy mythbusters series of articles, the CQC aims to set the record straight about a number of common misconceptions – including the belief that patient surveys are a mandatory annual job for practice managers. The facts When asked if patient surveys are an annual must-do task, a spokesperson at the CQC told us: