When anyone mentions reasonable adjustments, I immediately think of practical adjustments or changes that can be made to reduce any disability-related disadvantages. From an employer’s perspective, such adjustments are specific to individual members of the team, and perhaps knowing your team makes these adjustments easier to facilitate. But what about our patients? What are we…

Threat of mass resignation underpins GP protest GPs are currently voting on action against the contract imposed in England this year, with the action, at first, involving not undertaking tasks that are not in the contract. Now the conference of local medical committees has voted to include the ‘threat’ of mass resignation, which has been…

Some Practice Managers have reported that they feel bringing in ARRS (Additional Roles Reimbursement Scheme) staff can be confusing. The question is whether it’s worth persevering with them or whether practices would be better just focussing on their own practice staff? In some instances, ARRS staff can present Practice Managers with a challenge. This starts…

Primary care is constantly evolving, and taking the leap with a new system for your practice can be a daunting prospect. There are so many considerations, such as whether it will grow and adapt as general practice changes and whether it will meet the needs of a dynamic practice.  We don’t know what is around…

BMA moves to vote on GP contract protest Doctors may limit their daily appointments to 25 as part of protest action against this year’s contract. The BMA has launched a ballot which will involve GP partners and contractors. The BMA says initial action will not involve breaching the NHS England contract – but doctors would…

Performance management is what we usually call it when organisations take measures to deal with employee capability issues. By capability issues, I mean an employee’s (or manager’s) failure to perform all aspects of their job satisfactorily. This could mean working too slowly, making errors, misjudgements, having insufficient skill, not knowing essential stuff… you get the…

Caldicott, confidentiality and the UK GDPR are probably terms you’ve heard of. You likely associate them with your day-to-day work (there’s a very good reason for that), and all three are intrinsically linked. Our patients entrust us to maintain their confidentiality and if that trust is breached, the damage can be wide-reaching reputationally for the…