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NEWS: New warning on abuse in Scottish practices

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Staff in most Scottish practices have faced abuse in the last month – with patient behaviour deteriorating in the last year, according to the findings of a survey published today. The British Medical Association survey found a significant majority of GPs reporting themselves at “breaking point” and ready for early retirement. Some 663 GPs completed…

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NEWS: Practice staff campaign against growing abuse

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Practice managers have launched their own campaign against abuse of staff amid concerns about the impact of the public being told they should expect to see a GP in person. The campaign follows growing tension between general practice and NHS England over instructions to allow patients direct access to face to face appointments. Last week…

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NEWS: Practice row escalates with talks boycott

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The row between practices and NHS England escalated today as new instructions were issued on increasing use of the controversial e-consult systems. It followed a vote of no confidence in NHS England delivered yesterday by the British Medical Association’s GP committee, breaking current talks on contracts and other matters. The dispute was triggered by last…

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New campaign video from the IGPM calls for end to abuse from patients

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“If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 PMs*, featured on the forum yesterday, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist…

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Rota Management – By PM Polly

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I spotted an advertisement recently and contacted a software company that said they could help me with the HR side of my role by providing some automatic rota software. My eyes widened with excitement. No more sweating over a cold cup of coffee with Excel drilling holes in my already tired eyes. This software apparently…

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NEWS: Practice leaders seek Hancock confrontation

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General practice leaders are seeking an urgent meeting with health secretary Matt Hancock over controversial orders to deliver more face to face appointments. Mr Hancock earlier this week defended an NHS England letter, sent last week, apparently ordered practices to enable patients to book face to face appointments directly. It marked the end of “total…

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AISMA Finance Clinic – Episode Two: Profitability in General Practice

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Why are some GP practices more profitable than others while still maintaining high standards of patient care? Does high quality patient care always cost money? Not necessarily, is the answer from James Gransby, Abi Newbury and Andrew Burwood*, who are all medical accountants specialising in advising GP practices and their practice managers on financial matters.…

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