Complaints. It goes without saying that nobody likes receiving them, and they can seriously dent practice morale. However, if handled in the right way, complaints can be a good thing for your practice – which is something we’ll explore in this blog. The good news when it comes to complaints is that the total number…
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KO14b return – My complaints! By Nicola Davies
June 13, 2019, by Nicola Davies in Complaints 10 Comments
![KO14b return – My complaints! By Nicola Davies Complaints files and documents in cabinet in office. 3D rendered illustration.](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2019/06/KO14b-return-My-complaints-75x75.jpeg)
Negative patient reviews: How to handle a potential minefield
May 30, 2019, by Kara Skehan in Complaints, NHS Choices, Reviews 0 Comments
![Negative patient reviews: How to handle a potential minefield Negative patient reviews: How to handle a potential minefield](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2019/05/Negative-patient-reviews-How-to-handle-a-potential-minefield-75x75.jpeg)
A professional approach to complaint handling
November 30, 2017, by Practice Index in Complaints 1 Comment
![A professional approach to complaint handling A professional approach to complaint handling](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2017/11/A-professional-approach-to-complaint-handling-75x75.jpeg)
Turning negatives into positives
November 23, 2017, by Practice Index in Complaints, GP Practice Management 0 Comments
![Turning negatives into positives Turning negatives into positives](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2017/11/Turning-negatives-into-positives-75x75.jpeg)
October 10, 2019, by Practice Index in Complaints 0 Comments