Have you ever heard the phrase “If you want something done, ask a busy person”? It’s a phrase which has been attributed to a number of individuals, particularly Benjamin Franklin. But what does it really mean? Surely it can’t mean give it to the person who’s working at capacity because they’ll fit it in somehow?…

Who covers for you when you’re away on leave; does anyone deputise? What do you discover on your return to work after the initial pleasantries and the ‘how was your holiday’ questions? Perhaps you return to a small mountain of admin and find that your office resembles a Royal Mail sorting office, and your inbox…

What does the word ‘appraisal’ mean to you? Do you dread that time of the year when the term ‘annual appraisal’ is bandied about? Is that because you have many appraisals to write? Or is it because you know your appraisal will virtually mirror that of last year’s, as your appraiser hasn’t the time or…

“No man is an island” said John Donne. As people, we depend on one another and the same can be said in general practice, where we rely on the team effort to ensure the needs of our patients are met. With the pressures faced by general practices today, the need for managers to delegate effectively…

What do we need? Clarification! When do we need it? Now! You may recall from part one of this blog that I’d emailed the Information Commissioner’s Office (ICO) asking for clarification as to what’s deemed excessive and what’s considered a reasonable fee. Well, I’m still waiting for them to reply, but the automated response did…

GP receptionists and administrators, you can now test your GDPR knowledge with our new quiz here… ———- Video script: This short video has been designed to provide receptionists and administrators with an overview of the GDPR and what it means in general practice. GDPR stands for General Data Protection Regulation, which came into effect on…

It’s just another day in the office and as usual you’re ploughing your way through an abundance of emails and letters whilst taking yet another phone call. The workload continues to increase and you’re prioritising effectively, ensuring that what needs to be done is getting done; that’s what being a manager is all about, and…