The ‘Receptionists in General Practice Masterclass’ is an online course designed specifically for all GP receptionists, new and experienced. The course consists of four modules and can be accessed in the eLearning HUB. Module 1: Etiquette: In this section, the significance of etiquette is aligned to the role of the receptionist, illustrating just how key receptionists
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Receptionists often get short shrift from patients and even their colleagues on occasion. In fact, an article in the press entitled ‘March of the GP receptionist’ stated that “Patients are upset at having to discuss personal health matters with a receptionist, in earshot of the waiting room”. But receptionists are only trying to do their
GP Receptionists and Administrators, test your GDPR knowledge with our new quiz…
GP receptionists and administrators, you can now test your GDPR knowledge with our new quiz here… ———- Video script: This short video has been designed to provide receptionists and administrators with an overview of the GDPR and what it means in general practice. GDPR stands for General Data Protection Regulation, which came into effect on
Practices are failing to involve receptionists in decisions about new approaches to consultation, researchers have warned. This might contribute to poor uptake among patients to new approaches to consultations, such as by telephone, email, e-consultation, or internet video (Skype or FaceTime), according to the study in the British Journal of General Practice. “A shared understanding
National Receptionist Day is on the Wednesday 9th May 2018, so we asked our members for some funny reception anecdotes…
It is well documented that GP receptionists are your front line. He or she is the first person your patients are met with, they have to deal with 101 questions and keep smiling with the most testing of patients. They are also play a vital role in determining the level of patient satisfaction with a practice – as a survey found out last year. That means it’s vital they remain as motivated as possible for as much time as possible.