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Archive | Receptionists RSS feed for this section

A new guide to reception activity

Reception manager handbook

As a busy practice manager, how many times a day do members of the admin team ask you questions that start with: ‘Have you got a minute to…’, or ‘Can you just…’, or ‘How do we do…’? If this sounds all too familiar, then the Practice Index policy team may just be able to reduce…

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Speaking from experience: Developing healthy PM/receptionist relationships

Cropped view of nurse and doctor talking in clinic

In this interview we catch up with Stuart – who has experience of working as a practice manager and receptionist – to hear his thoughts on how the relationship between the two can be smooth sailing. Stuart perhaps wasn’t your typical practice manager. Rather than working through the ranks of primary care or elsewhere in…

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Receptionists in General Practice Masterclass (Online course) – Four modules in more detail

The ‘Receptionists in General Practice Masterclass’ is an online course designed specifically for all GP receptionists, new and experienced. The course consists of four modules and can be accessed in the eLearning HUB. Module 1: Etiquette: In this section, the significance of etiquette is aligned to the role of the receptionist, illustrating just how key receptionists…

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Receptionists in General Practice Masterclass (Online course)

Online training course for GP receptionists

Receptionists often get short shrift from patients and even their colleagues on occasion. In fact, an article in the press entitled ‘March of the GP receptionist’ stated that “Patients are upset at having to discuss personal health matters with a receptionist, in earshot of the waiting room”. But receptionists are only trying to do their…

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GDPR for GP receptionists and administrators – Quiz

GDPR for GP Receptionists and Administrators Quiz

GP Receptionists and Administrators, test your GDPR knowledge with our new quiz…

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GDPR for GP receptionists and administrators – Video and Quiz

GDPR – What’s available to GP Practice

GP receptionists and administrators, you can now test your GDPR knowledge with our new quiz here… ———- Video script: This short video has been designed to provide receptionists and administrators with an overview of the GDPR and what it means in general practice. GDPR stands for General Data Protection Regulation, which came into effect on…

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NEWS: Involve receptionists in GP changes

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Practices are failing to involve receptionists in decisions about new approaches to consultation, researchers have warned. This might contribute to poor uptake among patients to new approaches to consultations, such as by telephone, email, e-consultation, or internet video (Skype or FaceTime), according to the study in the British Journal of General Practice. “A shared understanding…

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