A employee raising a grievance is likely to have a concern, problem, or complaint about their work, the workplace, or someone they work with, that they feel is unfair and/or unjust on them. Common examples might be difficulties in a relationship with a colleague, feeling they have been passed over for promotion, or believing the working environment is negatively impacting them.

Grievances are often very personal things, and so how we deal with them as managers is very important. If you are new to the role in management and you’re facing handling a grievance for the first time, it’s understandable that you might be concerned about ensuring you follow the right process, or you may have been in your role for some time and need some support in ensuring you’re doing the right thing for your team. The latest module of the HR Masterclass covers everything you need to know about handling grievances.

HR Masterclass – Module 7 (Handling Grievances) guides you through all aspects of management of grievances including:

• Learning about avoiding potential grievances
• Creating a robust grievance policy
• Investigating grievances
• Mediation/Facilitated discussion as a means of resolution
• Management of formal action
• Possible outcomes from the grievance process
• Managing grievances made against you

Written by HR expert Robyn Clark, a member of the CIPD, this module is essential learning for everyone involved in managing staff within general practice.

The HR Masterclass also includes six other modules:

• Module 1 (Recruitment)
• Module 2 (Performance Management)
• Module 3 (Disciplinaries)
• Module 4 (Appraisals and Objective Setting)
• Module 5 (Managing Short-Term Sickness Absence)
• Module 6 (Managing Long-Term Absence)

Each module is accredited with a certificate, provided on completion.

The HR Masterclass is an online course delivered in the HUB. For existing Practice Index Learning subscribers, this module is now available in your course list. 

If you do not have a subscription to Practice Index Learning and you would like further information or would like to sign up, click here.