Currently 64% of NHS Trusts, don’t offer free Wi-Fi to their patients, though could a small investment go towards improving your patient’s experience? Free Wi-Fi is currently available almost everywhere else but within (a majority of) the NHS, with security being cited as one of the main reasons, in addition to costs. Though if restaurants,…

In its handy mythbusters series of articles, the CQC aims to set the record straight about a number of common misconceptions – including the belief that patient surveys are a mandatory annual job for practice managers. The facts When asked if patient surveys are an annual must-do task, a spokesperson at the CQC told us:…

For a Practice Manager handling complaints can be a difficult challenge. No one likes to receive a complaint but complaints need to be dealt with professionally, promptly and properly. But as a Practice Manager you may not be in total control of the investigation! You may be faced with a difficult patient and find that…

As part of our commitment to you to: Support Encourage Good Practice Influence Policy Practice Index is delighted to be active supporters and disseminators of “Disability Confident” which is a scheme, started by the government in 2014, designed to help businesses become more confident about employing disabled people. What is it? The scheme, which currently…

In previous posts on the Practice Index blog we’ve looked at GP to patient ratios and staff to patient ratios. One area we’ve only touched on, however, is practice nurse to patient ratio, which is why in this post we’ll look to see if there’s a way of accurately calculating how many nurses you need.…

The majority of business processes have switched to digital and the healthcare sector is following suit with patient records, here’s why… Freeing Up Space The average GP practice has around 6,200 registered patients and even with just one file per patient, that equates to a lot of valuable space needed to store records manually. Digitising…

As the number of patient contacts in general practice steadily rises and the nature of healthcare becomes increasingly complex, it is perhaps not surprising that many practices view telephone-based consultations and triage as a way of safely managing increasing demand while also meeting patients’ understandable desires for a timely response to their requests for urgent…