Many practice employees are also registered as patients in the practice they work with. So what should you do if you need to discipline them and, in response they make a complaint about their clinical/professional care within the practice?… [PLUS members] If you are PLUS member please click here to read the full article. Benefits of Practice…

First impressions can be lasting impressions – especially when it comes to your waiting room. Yet, with a bit of thought, a small level of investment and a little effort, a welcoming and relaxing environment that pleases patients, staff and the dreaded inspectors can easily be created. Here are some top tips on how to achieve…

Much has been made – both within the primary care sector and by the media – about general practice. Extended opening times, the changing practice workforce, levels of care… but what do patients, arguably the people that matter the most, think about general practice? Practice Index interviewed a trio of patients of different ages and…

A topic that came up in conversation recently with a practice manager surrounded how GP practices can be responsive to the needs of its population. This is something that practices definitely need to keep an eye on, especially as it’s an area that CQC inspections focus on and given the population of the UK is…

A GP practice recently hit the headlines when it refused to register a new patient. While the practice argued it was because the patient was a member of a family that had a history of being ‘difficult’, the media latched on to the story because the wannabe patient was an EU migrant. Given this story…

Volunteers. Could they help your practice? And what about work experience placements? Could the extra pair of hands help ease your workload? While some practice managers may dismiss both as ‘taking more time than they save’, for many practices up and down the country they are a great way to ease the pressure of work…

Do you ever have that ‘ooh err… not happy about those notes’ moments… when you look at something recorded by a clinician and think that there isn’t quite enough detail there to cover your back if the ‘you-know-what’ hits the big fat fan?! I have what you might call a medico-legal ‘bent’ (long story, won’t…