Hello! This is my first time at blogging so be gentle with me! I guess I should start by sharing a bit about my background. I’m in my mid 40s, British Asian, and I’ve worked mainly in the private sector since graduating in 1993. I won’t bore you with too much (as you can read…

We’ve been there too, and we feel your pain. It can be incredibly challenging and time-consuming to have to manage an employee who rubs others up the wrong way, who likes to do things their own (difficult) way or who for whatever other reason is challenging to manage effectively. But it’s your prerogative as manager…

Managing a practice of many different types of people and different types of personalities is no mean feat, but often all the training in the world won’t equip us for one of the most fundamental issues in managing people: problem personalities. Coping strategies for team members with tricky character traits tends to fall into two…

Thousands of student doctors have received a letter from Dr Maureen Baker, Chair of the Royal College of General Practitioners this week, encouraging them to consider a GP career after graduation. The reason for this mid-December correspondence wasn’t concerned with Christmas wishes, though. The letter was sent as an attempt to address England’s ‘chronic shortage’…

Practices across the UK are being pushed beyond breaking point as recent figures show a further increase in patients registering at practices already struggling to cope. Some medical professionals are now calling for a one-off registration payment to be charged to new patients as a means to alleviate some of the drain on resources this…

As a PM, what do you most like to do on a Saturday? A) have a long, well-deserved lie-in B) go for a refreshing walk in the hills with your dog/family C) catch up on a week’s worth of TV/cleaning/reading/hobbies/fun Well, you might be kissing goodbye to those leisurely Saturdays soon. The future could see…

I know it’s a little too early to be mentioning the C word. However when it comes to work Christmas parties the saying “Fail to prepare, prepare to fail” comes to mind. It’s often down to the Practice Manager to ensure that the surgery feels festive in the run up to Christmas, and this needn’t…