Employer’s duties regarding relationships between colleagues We spend so much time at work that close personal relationships between colleagues is inevitable. To support this, USA has led the way in “consensual relationship agreements,” often referred to as a “Love Contract.” These are typically based around equality and sexual harassment policies and enable couples to “declare”…

When welcoming the team of CQC Inspectors to the surgery, no doubt you will have some questions to ask them. Who are they? What are their credentials? What experience have they of general practice? What can they ask you about and what rights do they have when asking you questions? However, you will find that…

Currently 64% of NHS Trusts, don’t offer free Wi-Fi to their patients, though could a small investment go towards improving your patient’s experience? Free Wi-Fi is currently available almost everywhere else but within (a majority of) the NHS, with security being cited as one of the main reasons, in addition to costs. Though if restaurants,…

Sickness absence is on of the major causes of concern for all employers and you need to take care when tackling this issue.  It all starts with a Sickness Policy and so it’s worth reviewing your policy at least annually and making sure that it actually works in and for your practice. Part of your…

At a time when all staff in GP practices are under unprecedented pressure and there simply doesn’t seem to be enough hours in the day as it is, holiday and sickness absence can be a real headache. While there are locums out there to cover GP absence, what about frontline staff in a practice? How…

Practice managers work in primary care, and they manage the overall running of GP surgeries. Practice administrators are responsible for various medical administrative duties such as registering patients, booking appointments and ensuring that all the information is stored correctly and filed accordingly. How ‘in charge’ are you? In a medical practice, the doctors who own the practice select…

As part of our commitment to you to: Support Encourage Good Practice Influence Policy Practice Index is delighted to be active supporters and disseminators of “Disability Confident” which is a scheme, started by the government in 2014, designed to help businesses become more confident about employing disabled people. What is it? The scheme, which currently…