There’s a lot of discussion lately about streaming services and becoming more modern.  Most practices have taken on the ability to text patients and have a snazzy website, many offer online appointments and some also orgnaise virtual patient participant groups. There is also now software around that almost removes the receptionist altogether when it comes…

A workplace brings together different personalities and with that inevitably comes conflict. Unfortunately, conflict in the workplace often means that there are allegations of victimisation, harassment and bullying. Ironically, bullying itself is not contrary to the law but harassment is covered by the Equality Act 2010 if it relates to any of the protected characteristics:…

Boundaries Acceptable physical contact at work between employees is about maintaining appropriate boundaries: a friendly touch on the shoulder may be quite acceptable, even welcome for one person, but unwanted for another alternatively, between friends in the workplace, a touch on an arm or shoulder accompanied by a kiss to the cheek may be acceptable…

What you need to consider Most uniform policies enable the employer to set the required uniform standards during working hours, although one issue which still causes concern relates to wearing a uniform outside work, particularly when you have both medically qualified and clerical employees in uniform. We’ve listed some of the things you must take…

Many workers eat at their desks, whether it’s a full meal (such as lunch), or the odd snack – it has definitely become part of office culture. Some employees even see this as a sign of their “commitment” and, in a recent HR survey, 60% of office workers actually said they would feel “guilty” if…

An employee’s poor hygiene is not an easy subject to deal with, so here are our tips to help you tackle it effectively: (1) Deal with it now Human nature means that we all have a tendency to try and put off something we’re not looking forward to. However, you need to deal with the…

The practice Christmas party should be a happy time. However, unfortunately it can all too easily turn into a nightmare. Just because the party is outside practice hours or held somewhere other than the practice premises doesn’t mean that the duties of the employer and employee cease to exist. Here are our top ten tips…