This May, not only are we planning for the usual spring bank holidays, but across the United Kingdom we have an additional Monday to factor in, for the Coronation of the King. Inevitably, questions about annual leave entitlements and how bank holidays are calculated will be raised by members of your team! As many practice…

In a recent Practice Index webinar, we heard how one GP practice – St Lawrence Surgery in Worthing – has found a way to eliminate the dreaded 8am rush of patient calls. Jo Wadey, Practice Business Manager at St Lawrence Surgery, and Dr David Stokes, a GP partner at the same surgery and Clinical Director…

The number of GP appointments that are booked or cancelled using the NHS app have fallen for the third consecutive month, the Health Service Journal has revealed. Its analysis has found the use of the app dropped to 212,954 in March – a 15% decrease from January and a fall of 28% since October last…

Is there a way to avoid the dreaded 8am rush of calls into a GP practice? According to one practice – St Lawrence Surgery in Worthing – the answer is a resounding yes! Thanks to a new triage system, the practice is now able to see more patients, has freed up GPs to deal with…

Consider this tricky scenario: Tom, a local moggy, is a regular and persistent visitor to your practice, but he isn’t owned by your team. He’s fed regularly and is much loved. Some patients even say that having Tom in the surgery is “great” and “lovely therapy” for them. However, one day, a young child is…

GP leaders have given a mixed welcome to a major Government commissioned review of the primary care system. Former Labour minister Patricia Hewitt has called for a reduction in targets and more flexibility for practices together with a total rethink of GP contracts. She said the NHS should focus more on outcomes rather than targets…

There’s more change coming and it’s not necessarily all good! Here’s an overview of what’s potentially going to happen this year. More than a quarter of inspectors are being changed to ‘assessors’ in early 2023. These new, purely home-based, regulatory spies will be responsible for carrying out assessments without announcement, which could change ratings without…