We started January 2023 where we left off in 2022, with a wealth of content and updates throughout Practice Index PLUS and the HUB. If you missed any of this amazing content, we’ve summarised some of the highlights for you to catch up now!

Balancing your bank holidays – If you’re worried about your staff saying, “I should have more leave than this; are you sure it’s right?” or “I think I’m due more time off on bank holidays”, you can remove the worry, and the guesswork, by using Holiday Manager!

Practice Index is now Cyber Essentials certified – We are pleased to announce that Practice Index has been certified by the government-backed scheme Cyber Essentials.

Planning your 2023 social media – Whilst keeping your social media channels updated is really important for maintaining engagement with your patients and keeping them informed, it can be challenging to find the time to research current trends amongst your daily workload. Well, help is at hand with the Practice Index Ultimate Social Media Planner 2023 (January – June).

The Healthcare Assistant Handbook [PLUS] – Continuing our series of must-have guides for primary care, the Healthcare Assistant Handbook is now available. Packed with 44 pages covering the clinical and administrative processes that HCAs need to know to carry out their roles successfully.

January’s podcast: The Practice Index Podcast: Episode 27 – New Labour Announcements

Best new and updated resources [PLUS]

• Dealing with unreasonable, violent and abusive patients policy
• Data Security and Protection Toolkit Handbook (MS Word version)
• Data Security and Protection Toolkit Handbook (PDF version)
• Service level agreement policy
• Caldicott and confidentiality policy
• Bullying and harassment policy (England)
• Equality and diversity policy
• Practice Index Ultimate Social Media Planner 2023 (January – June)

Popular threads

• Patient abusive at another service provider
• New job title
• Additional paid leave in lieu of bank holidays
• 2023 – The year of positivity

HUB updates

New – HR Masterclass – Module 7 (Handling Grievances)

Updated: Benchmarking Manager – updated data available

News: 500 new practices are now using Holiday Manager!

If you’d like to know more about Practice Index PLUS and any products in the HUB, you can book a demo here.