What: Best Practice 2018 When: 17th-18th October 2017 Where: NEC Birmingham, Hall 2, North Ave, Birmingham, West Midlands, B40 1NT Tickets: Register here for free tickets Best Practice and Best Practice in Nursing are Europe’s largest annual conference and exhibition for grassroots general practice and the wider primary care community, attracting more than 5,500 delegates over two days for training,…

The recent appointment of Matt Hancock as the new Health Secretary took many by surprise – few people can claim to have seen the selection of the former digital minister coming. Given his former roles as Secretary of State for Digital, Culture, Media and Sport and Minister of State for Digital and Culture, it’s unsurprising that…

It seems hard to believe, but the NHS Friends and Family Test (FFT) patient feedback tool is five years old. Incredibly, the short feedback request has, over that time, pulled together more than 50 million responses from patients. As it stands, the FFT is one of the largest collections of patient voice in the world. While…

(Time to read: 6 minutes) In a recent report published by the CQC, it was excellent – and refreshing – to see the role practice managers play in primary care effectiveness being recognised. The authors of ‘Driving improvement: Case studies from 10 GP practices’ rightly recognised that leadership, communication and collaboration are among the key drivers…

You can join for free and use all the features of the HUB for free. There are also a few courses in there we have made available for free. If you are a Practice Manager, please register for the HUB here: https://hub.practiceindex.co.uk/

(Time to read: 4 minutes) As anyone who manages a GP practice is no doubt aware, DBS checks are a vital element of any safeguarding strategy. However, there’s often confusion surrounding which roles within a GP practice require a DBS check, and what type of check is applicable to the various roles – particularly when…

(Time to read: 5 minutes) This year the UK is implementing the EU Directive on the accessibility of public sector websites and mobile apps. While this won’t necessarily impact GP practice websites directly, there’s a likelihood that, just as GDPR brought into sharp focus the management of data, this will make site accessibility something of…