(Time to read: 6 minutes) An essential and extremely important part of a practice manager’s role is ensuring adequate inductions are performed. While your new staff members – temporary or permanent – may have worked in other GP practices, yours may be very different, utilising different software and working to unique processes. In order to deliver…

As the hype continues around the much discussed subject of GDPR, the level of uncertainty rises in parallel. There are a number of really useful resources available to members in relation to this subject, which will help practices in preparation for the effective date of 25th May 2018. What have we done so far? General…

(Time to read: 6 minutes) A discussion thread on the Practice Index Forum has once again brought to the fore the hot topic of how GP practices balance pre-bookable and on-the-day appointments. The discussion – click here to access it – makes for interesting reading, with different practices utilising different appointment splits, many of which…

As technology continues to advance rather rapidly, do you ever wonder what the impact upon the English language will be in the future? Most of us have a smartphone, it predicts text, completes words for us (sometimes inappropriately) too! Processes are shortened to make it easier for us, the user. But if we move the…

(Time to read: 4 minutes) The recent (and ongoing in some areas) period of bad weather brought into sharp focus the need for GP practices to have in place some effective – and workable – contingency plans. After all, patients continue to need care, often increasingly so in periods of cold. ‘Business continuity’ which could…

(Time to read: 4 minutes) According to figures from NHS England, around 850,000 people live with dementia in the UK – a figure that’s expected to rise to over a million by 2025. This is clearly piling pressure on already hard-pressed GP services, yet it’s an area that simply can’t be ignored, especially given the fact…

This week’s rant (because there’s a least one a week now!!) is about the endless bureaucracy and paperwork that we all suffer with…….don’t you just love the clip boards and their hi-viz jackets wandering around telling us what we should and shouldn’t be doing?!!