Managing Human Resources in general practice can be an absolute minefield, and judging by the posts we’ve seen on the forums, we realise a new HR-related conundrum can appear every day! Robyn Jackson, forum HR guru, has teamed up with the Practice Index team to bring you an HR Masterclass designed to boost your knowledge…

Twenty years ago, the NHS began the process of taking paper records and creating digital summaries of them. Collating relevant data and standardising it is a complicated task, but when done properly it’s highly beneficial. The current COVID-19 pandemic provides a great example of just how invaluable this data can be. We’ve seen a stream of reports…

It’s ten past nine, you glance at the clock and look at the appointment list – Miss Millennial is late for her appointment again. Maybe she is running late? No, it turns out she has missed a booked appointment again. The third time. You sigh and shake your head! You have just turned away three…

Practices in Yorkshire are to benefit from a wave of graduates from a new course at a local university. Sheffield University has been training physician associates, many of whom are taking jobs in practices, helping doctors and other staff by providing care for patients with minor ailments. The development of the course has been part…

The ‘Receptionists in General Practice Masterclass’ is an online course designed specifically for all GP receptionists, new and experienced. The course consists of four modules and can be accessed in the eLearning HUB. Module 1: Etiquette: In this section, the significance of etiquette is aligned to the role of the receptionist, illustrating just how key receptionists…

Receptionists often get short shrift from patients and even their colleagues on occasion. In fact, an article in the press entitled ‘March of the GP receptionist’ stated that “Patients are upset at having to discuss personal health matters with a receptionist, in earshot of the waiting room”. But receptionists are only trying to do their…

To celebrate the launch of our new eLearning service, we have created this useful document. This FREE resource is available to all UK based GP practices. To download it, please go here. Includes over 45 courses with recommended retake periods (months) and which courses staff should take.