Currently 64% of NHS Trusts, don’t offer free Wi-Fi to their patients, though could a small investment go towards improving your patient’s experience? Free Wi-Fi is currently available almost everywhere else but within (a majority of) the NHS, with security being cited as one of the main reasons, in addition to costs. Though if restaurants,…

Facebook is a great way of getting instant messages out to patients. Planning a flu jab clinic? Post the date on Facebook together with info on how to book an appointment. Closing early for staff training next week? Use Facebook to let your patients know. Whether you’re telling patients about what’s going on in the…

Whether you use this social media platform for connecting with suppliers, keeping an eye out for new job opportunities or joining forums for advice sharing, as a business professional it’s worth being present (and relatively active) on LinkedIn. Many individuals join the service and never get much further than updating a few personal details, though.…

How do you reach your audience when you have news to share – newsletters by email? Signs in the waiting room? In an era where contact time is compromised and the patient-doctor relationship is under threat, what can you as a practice manager do to reinforce the sense of wraparound care your surgery wants to…

The number of complaints being received by the GMC is on a steep rise, and it’s thought that social media culture is partly to blame. ‘Fitness to practice’ enquiries, for example, doubled from just over 5,000 in 2007 to over 10,000 in 2012, and other enquiries nearly doubled in the same period, from 3,615 to…