GP receptionists play a key role in determining the level of patient satisfaction with a practice, according to a new survey. Researchers analysed phone calls involving receptionists, identifying those that were helpful to patients and those that were not. The researchers found that “unhelpful” receptionists were in practices with relatively low patient satisfaction levels. Researchers…
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Medical secretaries: Defining the role and ratio to patients
August 4, 2016, by Practice Index in Reception 1 Comment
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Are receptionists virtually disappearing?
April 20, 2016, by Dwysan Rowena in IT & Technology, Reception, Staff 0 Comments
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5 Great Questions for Interviewing Surgery Receptionists
March 24, 2015, by Practice Index in HR - Human Resources, Reception, Staff 0 Comments
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Practice Managers, are you communicating with your receptionists?
August 4, 2014, by Sheila Wells in Reception 0 Comments
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August 17, 2016, by GP Practice News in News, Reception 1 Comment