The transcript of this video can be found below. Holiday Manager can calculate holiday entitlement in sessions. When you are setting up your staff member in Holiday Manager simply select that their leave is to be calculated in sessions and then input the details into their working hours tab as normal, including their…

Now that the British Medical Association (BMA) has opened its ballot for collective action among General Practitioners (GPs) in England, in protest at the imposition of the latest GP contract, Practice Index has asked a number of Practice Managers how they feel about any upcoming action. From now until midday on Monday 29th July, GP…

The expansion of clinical and non-clinical teams through the introduction of the Additional Roles Reimbursement Scheme (ARRS) was aimed at reducing the ever-increasing pressure on general practice and to improve access. Of course, there are benefits associated with these roles, but there are also some challenges. Role clarity is perhaps one of the most significant…

GPs go into contract dispute after rejection Last night, GP leaders declared a formal dispute over this year’s contract settlement following the overwhelming vote of doctors to reject it, warning of the threat of industrial action or other sanctions. The BMA has advised NHS England that local health boards should now add potential GP action…

Cloud phones hit practice budgets The BMA has warned that practices are facing rising costs while trying to implement cloud-based telephony. Implementation was included in the GP contract as a key factor in helping practices handle appointments. But some practices are facing huge increases in the costs of phone systems. The BMA has warned that…

In a recent Practice Index webinar, we heard how one GP practice – St Lawrence Surgery in Worthing – has found a way to eliminate the dreaded 8am rush of patient calls. Jo Wadey, Practice Business Manager at St Lawrence Surgery, and Dr David Stokes, a GP partner at the same surgery and Clinical Director…

In the midst of what has become a highly confrontational year for the health service as different staff groups have clashed with the government, leading to strike action, the next battleground might just be in general practice. After months of inharmonious negotiations between the BMA and NHS England, the latest update to the GP contract…