How balanced, transparent and apologetic are your Practice’s complaint response letters? Would the Parliamentary & Health Service Ombudsman (PHSO) approve of your approach? Have you been criticised previously by the PHSO for the tone of your letters? Complaints handling is becoming an increasing issue for the NHS and the Ombudsman is receiving more and more…
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Gaining positive reviews on NHS Choices
December 3, 2015, by Practice Index in Complaints, NHS Choices 2 Comments
![Gaining positive reviews on NHS Choices Gaining positive reviews on NHS Choices](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2015/12/Gaining-positive-reviews-on-NHS-Choices-75x75.jpg)
Complaints – How to handle them
September 30, 2015, by Robert Campbell in Complaints, Patients 0 Comments
![Complaints – How to handle them Complaints – How to handle them](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2015/09/complaints-75x75.jpg)
Stop worrying about how to deal with complaints – let’s stamp them out
January 22, 2015, by Practice Index in Complaints, Patients 0 Comments
![Stop worrying about how to deal with complaints – let’s stamp them out Male patient tells the doctor about his health complaints](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2015/01/gp-and-patients-75x75.jpg)
The Culture of Complaint at GP Practices
August 1, 2014, by Practice Index in Complaints, GP Practice Management, Social Media 1 Comment
![The Culture of Complaint at GP Practices The Culture of Complaint at GP Practices](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2014/08/The-Culture-of-Complaint-at-GP-Practices-75x75.jpg)
March 15, 2016, by Practice Index in Complaints 0 Comments