Since April 2020 there has been a sharp increase in the number of visitors to GP practice websites. With patients relying more and more on practice websites to access services, there is a clear need to ensure their digital experience is as straightforward as visiting the surgery in person. Every patient who fails to find…

Tired of lockdown and all things COVID? Yeah, me too. During the first lockdown, everyone was baking bread, cleaning out their garages and doing daily workout videos, and bragging about it on Facebook. This wasn’t for general practice though. In the latest lockdown, it’s been freezing cold and the kids have been eating you out…

Following a recent (and growing) spate of “Surgery bashing” correspondence in the press, I have penned a response that some may care to consider if they can be bothered: The Editor Daily Telegraph Guardian Times Independent Lincolnshire Rags (Daily and Sunday Editions)(All of them) Sir I write in response to the many recent published letters…

The COVID-19 pandemic has meant it’s more important than ever to stay in touch with your patients. Regular communication keeps them informed of new practice processes and how these are supporting their health and well-being. But with many communication methods to choose from, how do you know which one will work best? What types of…