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Author Archives | Phil - Practice Index

Phil - Practice Index

Phil is the Learning and Compliance manager for Practice Index. With over 26 years' experience in primary care, including a career in the Royal Navy, Phil provides training and consultancy support to the primary care sector, specialising in CQC advice, organisational change and strategic management.

Sepsis – the need to raise awareness

World sepsis day

Sepsis is an indiscriminate, life-threatening condition that arises when the body’s response to an infection injures its own tissues and organs. There are some shocking statistics associated with sepsis, which accounts for around 11 million deaths worldwide annually, whilst here in the UK, five people die from sepsis every hour. 40% of people who develop…

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Training Handbook 2023

training handbook

Why a training handbook? Training is essential for many reasons; it allows individuals to acquire new skills, knowledge, and expertise and it’s necessary for both personal and professional development. But then throw into the mix legal requirements, risk management, compliance, safety, and you soon realise just how significant training is. To mitigate risk, and to…

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Are you risking your CQC rating with poor risk management? By Phil Coates

Cubes dice with arrows up and down and risk

Whether you’re risk averse or a risk taker, there’s no escaping the fact that in primary care, risk assessments are essential; in fact, they’re a legal requirement. If you or I were asked to describe risk assessments in one word, I’m sure there would be some descriptors that would be edited out of this blog!…

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Understanding learning disability and autism mandatory training requirements

Understanding learning disability and autism mandatory training requirements

Cast your mind back to July of this year, when the Health and Care Act 2022 introduced the need for all CQC-registered service providers to ensure that their teams received training on learning disability and autism. There was much hype and lots of questions at the time. Fast forward to today, and there are still…

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Your veterans need you!

Remebrance Day Background, black and white with red poppies

A veteran is defined as “anyone who has served for at least one day in Her Majesty’s Armed Forces (Regular or Reserve) or Merchant Mariners who have seen duty on legally defined military operations”. And today (Friday) is Armistice Day; at the 11th hour, on the 11th day, of the 11th month in 1918, the…

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Do you know the difference between a significant event, a serious incident, and a learning event?

Close-up of a doctor typing on keybord in the office

There are many terms associated with significant events and they can all sound quite confusing – e.g., patient safety incident, near miss, never event, serious incident, significant event analysis (SEA), root cause analysis (RCA), learning event analysis (LEA), serious untoward incident (SUI), critical incident, and more. Just to add further confusion, primary and secondary care…

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Future focus: The CQC in 2023

September 15, 2022, by in News 2 Comments

CQC 2023

All organisations experience change, whether macroenvironmental or microenvironmental. In fact, change is ever present; it is inevitable. In primary care, there is no escaping change, be it changes to clinical processes, changes to clinical IT systems, changes to the structure of primary care, or changes to regulations. Of course, we have responded to many changes…

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