Cleaning standards and schedule How many times have you bumped into a new member of the cleaning team and they’ve looked… well, a little unsure about the job in hand? Even if they’re being supervised, the supervisor is also on a tight schedule and can’t watch them all the time… So, are you actually getting…

There has been a wealth of information detailing the recent change for general practice to the CQC inspection procedures that came into force on 1st April 2019. This will affect those practices rated outstanding or good, which of course is the vast majority of you.  Whilst the formal inspection every five years will remain, to ensure…

Mat Phillips As a practice manager, for many years I’ve longed to compile an all-encompassing Employee Handbook, one that staff can have confidence in and one that backs up the credibility of the practice… and of course me! The reality is that the day job simply gets in the way and the existing handbook, which…

Business year-end planning We practice managers constantly juggle the routine demands of our hectic, fun-filled days – including deciphering the latest three-letter acronym that lands on our desks – under ever-increasing pressure and at an ever-increasing rate. Therefore, we need to plan for those other little gems that we somehow need to squeeze into our…