Six months ago, a practice manager called me in tears. “Our Facebook page is awash with hateful comments from patients,” she said. I’m paraphrasing and deleting some of the expletives here. I looked. It was. Some comments were downright dreadful, despite the practice doing all the right things – i.e., posting regularly and giving updates…
Author Archives | Kara Skehan
What we really wish we could say to patients…
June 3, 2021, by Kara Skehan in GP Practice Management, Patients 6 Comments
![What we really wish we could say to patients… Emotion with young man doctor being exhausted and holding hands on head.](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2021/05/what-we-wish-we-could-say-to-patients-75x75.jpeg)
Breaking the monotony with marketing
March 4, 2021, by Kara Skehan in Communications, GP Practice Management, Social Media 0 Comments
![Breaking the monotony with marketing marketing](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2021/02/marketing-checklist-75x75.jpg)
Healthcare marketing during and after coronavirus – Reasons to be cheerful
April 9, 2020, by Kara Skehan in Coronavirus, COVID-19, GP Practice Management 0 Comments
![Healthcare marketing during and after coronavirus – Reasons to be cheerful Drawing colouful rainbow with cotton wool on white paper in the window on sunny day morning. Home schooling, Stay at home Social media campaign for coronavirus prevention concept](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2020/04/better-days-75x75.jpg)
“Dear Father Christmas” – A wish list from a practice manager (and a reply from a marketing-savvy Santa!)
December 17, 2019, by Kara Skehan in Funny 2 Comments
![“Dear Father Christmas” – A wish list from a practice manager (and a reply from a marketing-savvy Santa!) Person taking notes with Christmas ideas in her textbook](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2019/12/christmas-list-75x75.jpg)
Seven ways to write more ‘accessibly’ on your practice website
September 26, 2019, by Kara Skehan in Accessibility, Websites 0 Comments
![Seven ways to write more ‘accessibly’ on your practice website Seven ways to write more 'accessibly' on your practice website](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2019/09/Seven-ways-to-write-more-accessibly-on-your-practice-website-75x75.jpeg)
Practice manager, we need to talk ‘change’!
June 21, 2019, by Kara Skehan in GP Practice Management 0 Comments
![Practice manager, we need to talk ‘change’! practice manager we need to talk change](https://practiceindex.co.uk/gp/blog/wp-content/uploads/2019/06/practice-manager-we-need-to-talk-change-75x75.jpeg)
November 26, 2021, by Kara Skehan in Patients, Social Media 1 Comment