Continuing our series of must-have guides for primary care, the Reception Manager’s Handbook is now available.

Packed with 265-pages covering everything that Reception Managers, or Care Navigators, and their teams need to know to carry out their roles successfully.

Topics include:

• Clinical and non-clinical contractual requirements
• Reception processes
• Financial matters including banking and petty cash reporting
• Workplace health and safety requirements
• Information governance and information technology (software and systems)
• Patient services management
• Information about the work of Primary Care Support England (PCSE)
• Essential day-to-day operational requirements
• Skills management and expected requirements for the reception team
• Dispensing
• Quality and clinical governance
• Other staff roles in primary care
• Appendices

This extensive guide is the perfect reference tool for the policies, procedures and protocols needed for your reception team.

To download the Reception Manager’s Handbook 2022 click here.
(Please note, you’ll need to be logged into the forum and be a Practice Index PLUS member)

To find out more about becoming a Practice Index PLUS member, please click here.

You can find our other handbooks here:

• The Governance Handbook [PLUS]
• The Healthcare Assistant Handbook [PLUS]
• The Employee Handbook [PLUS]
• The CQC Handbook [PLUS]
• The Practice Manager’s Handbook [PLUS]
• The Confidentiality and Data Protection Handbook [PLUS]
• The Data Security and Protection Toolkit Handbook [PLUS]
• The Health and Safety Handbook [PLUS]
• The Training Handbook [PLUS]
• The Infection Prevention Control Handbook [PLUS]