Are you feeling a bit anxious about the new whole patient population audit? Let me tell you what practices can do to mitigate and manage the CQC’s new detailed inspection approach. Since 2022, the CQC have been auditing whole patient populations using Ardens search tools which can find any and all patients who are potentially ‘at risk of…

In this month’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how we as managers can support and improve the wellbeing of our teams, implement strategies to support staff and look after our own resilience. Here is a summary of the questions we received, and the answers given. Wellbeing seems…

It seems we’ve all faced delays of some sort recently – be it delays with our mail or widespread travel disruption – and the CQC are no different. Just before Christmas, they announced delays to all the planned changes for 2023. The revised plan suggests that the changes will now be implemented towards the end of 2023.…

Here we are in December, the season of goodwill! Yet on social media, kindness and Christmas cheer appear to have eluded a number of people, leading to negativity and, sadly, in some instances, personal attacks on practice feeds. We’ve consistently heard from practices that this trend has been on the increase since COVID-19, and when…

If you’re faced with managing a staff member who is underperforming, it can be a daunting prospect to know exactly how to approach the situation. Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) hosted a lunchtime HR Clinic which looked at how to tackle this tricky issue. As expected, we received lots of questions…

The first patients in England will receive the new COVID bivalent vaccine early next month, it has been announced. NHS England said the vaccination programme would begin in care homes and among the housebound. One primary care leader said practices would “continue to deliver” the programme – whilst calling for more resources. Some GP leaders…

Managing staff who are on long-term sick leave is a challenging situation for practice managers. Following a number of recent posts in the forum on the subject, Robyn Clark (aka JacksonR) held a lunchtime HR Clinic, alongside Susi O’Brien, a HR consultant who specialises in employment law. As expected, we received lots of questions from…