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“If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 PMs*, featured on the forum yesterday, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist…
May 20, 2021, by PM Polly in Funny, GP Practice Management 18 Comments
I spotted an advertisement recently and contacted a software company that said they could help me with the HR side of my role by providing some automatic rota software. My eyes widened with excitement. No more sweating over a cold cup of coffee with Excel drilling holes in my already tired eyes. This software apparently…
May 19, 2021, by GP Practice News in GP Practice Management, News 0 Comments
General practice leaders are seeking an urgent meeting with health secretary Matt Hancock over controversial orders to deliver more face to face appointments. Mr Hancock earlier this week defended an NHS England letter, sent last week, apparently ordered practices to enable patients to book face to face appointments directly. It marked the end of “total…
May 13, 2021, by AISMA in Finance, Funding, GP Practice Management 0 Comments
Why are some GP practices more profitable than others while still maintaining high standards of patient care? Does high quality patient care always cost money? Not necessarily, is the answer from James Gransby, Abi Newbury and Andrew Burwood*, who are all medical accountants specialising in advising GP practices and their practice managers on financial matters.…
May 13, 2021, by Practice Index in GP Practice Management, Mental Health, Patients 0 Comments
It will come as no surprise that over the past 14 months, there has been an exponential increase in the number of adults reporting signs of anxiety and in those accessing support for depression. Now, over a year into the pandemic, there’s finally hope on the horizon, and while many breathe a sigh of relief,…
May 13, 2021, by GP Practice News in GP Practice Management, News 0 Comments
A new data extraction system will provide fast access to millions of practice-held patient records for planners and researchers, it has been announced. A formal notice was issued to practices this week, informing them that data collection will begin. Developers at NHS Digital say that patients can opt out of the new collection system, which…
May 11, 2021, by GP Practice News in GP Practice Management, News 0 Comments
Practices should not be put under pressure to resume non-essential services following the pandemic, GPs will say today. The annual conference of local medical committees is set to hear about the pressures faced by practices during the pandemic – and will call for improved mental wellbeing services for the practice workforce. It will also call…
May 20, 2021, by Practice Index in (IGPM) Institute of General Practice Management, GP Practice Management 14 Comments