The powerful If I Die It Will Be Your Fault video produced by the Institute of General Practice Management (IGPM) highlights the abuse those working in practices suffer every day.  It has to stop.  But unfortunately those in national positions are making it worse. The public letter that went out to practices, and the newspaper…

Supporting the primary care workforce during and after the COVID-19 pandemic is a priority for the national NHS England and NHS Improvement Primary Care team. Rapid engagement with frontline staff at the start of the pandemic enabled a service to be designed around their needs, utilising coaching as an intervention to support psychological wellbeing and…

Staff in most Scottish practices have faced abuse in the last month – with patient behaviour deteriorating in the last year, according to the findings of a survey published today. The British Medical Association survey found a significant majority of GPs reporting themselves at “breaking point” and ready for early retirement. Some 663 GPs completed…

Practice managers have launched their own campaign against abuse of staff amid concerns about the impact of the public being told they should expect to see a GP in person. The campaign follows growing tension between general practice and NHS England over instructions to allow patients direct access to face to face appointments. Last week…

The row between practices and NHS England escalated today as new instructions were issued on increasing use of the controversial e-consult systems. It followed a vote of no confidence in NHS England delivered yesterday by the British Medical Association’s GP committee, breaking current talks on contracts and other matters. The dispute was triggered by last…

“If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 PMs*, featured on the forum yesterday, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist…

I spotted an advertisement recently and contacted a software company that said they could help me with the HR side of my role by providing some automatic rota software. My eyes widened with excitement. No more sweating over a cold cup of coffee with Excel drilling holes in my already tired eyes. This software apparently…