GPs and practices may face an imposed contract after the failure of talks involving Health Secretary Steve Barclay. GP leaders have already threatened sanctions over proposals for a contract which, they say, fails to allow for the increased costs faced by practices. Barclay met doctors from the British Medical Association GP committee last week as…

Many practices struggle with receiving more calls from their patients than they can handle. There are simply not enough slots available, and the appointments that are available quickly disappear after 8am. The receptionists then spend their time trying to assuage frustrated and angry patients.  Physical queues of patients start forming outside the practice before the…

If you run your holiday year from April, it’s the perfect time to start thinking about how you can improve your annual leave processes for the year ahead.   We’ve had incredible feedback from users who have already moved over to Holiday Manager (1315 practices and counting!) and we’re confident you’ll feel equally as pleased to…

February was a busy month for Practice Index. Catch up now on anything you missed out on! Spoongate by PM Polly –So here I am, facing the problem head on. Again wondering where it’s all gone wrong and how, after all these years as an experienced practice manager, I’m still unable to find the solution…

A drive to reduce opioid prescriptions in primary care is having success as patients move to therapeutic alternatives to drugs, it was announced today. The NHS has experienced a 13.9% reduction in benzodiazepine prescriptions in the last four years and a 10.2% reduction in use of z-drugs, NHS England announced. At the time as many…

The rate of GP resignations could increase as pressures continue to grow on the service, the chair of the Royal College of GPs has warned. The latest monthly data continues to show appointments increasing at practices while the numbers of fully qualified GPs reduce. RCGP chair Professor Kamila Hawthorne said it has been a “tough…

Our all-encompassing Compliance Package in the HUB enables you to record, assign, track and report on all of your compliance actions in one place. Policies uploaded to Policy Manager and training completed via Learning Manager are automatically aligned to the relevant KLOE within CQC Manager. Included in the Compliance Package:   CQC Manager* -An ideal way to…