Imagine you work at a practice where you only ever receive comments, compliments or suggestions to improve your working practices. Your patients only want to see you to tell you how good your team is; they send thank-you cards and bring gifts as a way of showing their appreciation for the service they receive. Okay,…
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Friends and Family test – time for change?
July 19, 2018, by Practice Index in Friends and Family Test, Resources, Surveys 0 Comments
FFT – It’s not all bad, is it?
August 20, 2015, by Practice Index in Friends and Family Test 0 Comments
March 7, 2019, by Phil - Practice Index in CQC, Friends and Family Test, GP Practice Management, News 0 Comments