You’re only human. We’re sure you’ve said things in the office before that you regretted immediately, and it’s possible that you have ways of communicating with your team even now that might not send out the most positive message. Have a look through some of our worst Practice Manager clangers inspired by stories from Dave Kerpen’s bestselling Likeable Leadership – and why these comments can be more damaging than you think to individual morale and team spirit.

“Not that patient AGAIN?”

You’re all working in a high-pressure environment which seems to become more compromised by the week, and your all-day-long audience is a floor full of needy individuals. We’re quite sure you all have a few tricky patients – characters known for their ability to throw your day off course. But passing on our feelings of exasperation to our team can – while seeming to unite you in a common complaint – actually cause motivation to slump at challenging moments in the day.

“Sorry, I’m Just Too Busy”

This is a hostile statement that shows no empathy for the needs of that staff member who has sought your advice or support. It simultaneously suggests that whatever they have ‘bothered’ you with just isn’t important. Turn this around and let them know when you’ll have time to take a look at the issue in more detail.

“What’s The Goss?”

Gossip is a huge obstacle to proper team-building though it can be tempting to indulge for short-term entertainment. As a leader, you are above gossip and should set the professional tone that your team will follow. Inviting gossip creates a toxic environment and sends out a message amongst staff that this is ok. It’s not.

“Everyone Else Manages To Do It This Way”

Making an employee feel like they’re rocking the boat or inferior to the others for being unable to complete a task in the same way as their colleagues (or predecessors) is alienating and unkind – though we know you probably didn’t mean it that way. Offer options to support them in completing their tasks to your expectations, and empower them to find other solutions if appropriate. Your way might not be the best way, after all…

Confession time, Practice Managers! What verbal tics have you had to rein in over the years?