There has been some interest recently in the forum about training requirements in general practice, with questions regarding the training requirements for both administrative and clinical staff. In light of these discussions, I’ve produced a Staff Development Policy [PLUS] for adaptation by practices which will ensure that they have the necessary competencies to undertake the roles for…

Your admin team is the beating heart of your practice. From receptionists on the front line who are your communication hub and first point of contact with patients, through to medical secretaries who work hard behind the scenes to ensure practice admin is accurate and complete. It’s therefore imperative that they have all the skills…

A topic that we’re often asked about is mandatory training for members of the GP practice team – and more specifically, what the CQC expects to happen in practices. The topic is actually one that’s addressed in the excellent CQC mythbuster series – available on the CQC website. This handy guidance outlines exactly what inspectors…

A course that aims to provide GPs and practice managers with top-level business and management skills has been launched in Manchester. All ten GPs who are board members of the Manchester Primary Care Partnership and nine primary healthcare managers, have begun a 12-month board development programme that will lead to a certificate in strategic leadership…

Unfortunately, attacks on practice staff are an ongoing problem. Only last September a GP in Nottingham was violently attacked by a mentally ill patient demanding access to his medical records. Unfortunately, such incidents don’t only occur once in a blue moon; in Nottingham alone this defendant is one of 29 patients listed on the local…

As part of our commitment to you to: Support Encourage Good Practice Influence Policy Practice Index is delighted to be active supporters and disseminators of “Disability Confident” which is a scheme, started by the government in 2014, designed to help businesses become more confident about employing disabled people. What is it? The scheme, which currently…

Every practice needs to ensure their doctors, nurses and administrators are regularly trained in resuscitation techniques in order to meet CQC, CCG and other professional body requirements. There are all sorts of providers of this sort of training across the UK, and training is delivered by anyone from dedicated First Aid trainers to practicing nurses,…