In GP practices, we like our employees to stay focussed and committed to their work. But sometimes in an individual’s life, family must come first. That’s why there are multiple types of statutory family leave in the UK, all with their own eligibility criteria and entitlements. The most obvious of these is maternity leave, but…

A employee raising a grievance is likely to have a concern, problem, or complaint about their work, the workplace, or someone they work with, that they feel is unfair and/or unjust on them. Common examples might be difficulties in a relationship with a colleague, feeling they have been passed over for promotion, or believing the working environment…

Do practice managers get gifts from Santa? They surely deserve them. But if they did, what would a practice manager ask for? I wonder…  Dear Santa, I hope you are well. This year I’ve been very good. Well, I think I have been anyway… I’ve done all my staff appraisals and their ‘return to work’…

As practice manager tasks go, telling a staff member that they smell is probably one we’d rather not take on. But one unlucky member of Practice Index posted recently that this was indeed a piece of feedback they needed to give, and they quite reasonably asked for some advice about it. The forum responded with…

In a reaction to the increasingly poor work-life balance that many are experiencing, there has been a growing movement across the globe known on social media as “quiet quitting”. Is this phenomenon about to hit the NHS, and what can managers do about it? Quiet quitting is where employees decide not to go above and…

How frustrating is it when staff are regularly off sick for small bouts of really trivial things? The disruption it causes to the service, the impact on other staff, the ability to arrange cover… all of these are major headaches for practice managers everywhere. Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) hosted…

I’m a pretty staid and sensible HR professional as things go. However, like most people, I have a secret: I love overdramatic, ‘am I unreasonable?’, social-media posts. You know, the ones that sound so outrageous they get republished all over the internet. Well, I think the ones about people’s experiences in the workplace are especially…