Recently I had a patient who wanted to speak to me. No surprise there; we all have them. Every. Joyous. Day… This was a man who’d arrived for his appointment before we’d even opened and stood 3mm away from the practice door glaring at us to be let in. After spending half of his 20-minute…
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September 21, 2023, by Stressed PM in (IGPM) Institute of General Practice Management, GP Practice Management, Practice Life 11 Comments