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Author Archives | Phil - Practice Index

Phil - Practice Index

Phil is the Learning and Compliance manager for Practice Index. With over 26 years' experience in primary care, including a career in the Royal Navy, Phil provides training and consultancy support to the primary care sector, specialising in CQC advice, organisational change and strategic management.

FCPs need some accountability

Doctor working in hospital office. Medical healthcare concept.

Since the development of the First Contact Practitioner (FCP) role in 2014, when they were primarily Musculoskeletal (MSK) FCPs, the FCP role has evolved significantly. Within general practice, there are paramedics, physiotherapists, dietitians, podiatrists and occupational therapists all working in FCP roles, some of which are funded through the Additional Roles Reimbursement Scheme (ARRS). So…

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The Twelve Days of IPC Christmas

December 16, 2021, by in Funny 0 Comments

Disposable medical mask and hand sanitizer for hygiene lie next to decorative snowflakes and Christmas balls. Winter quarantine concept with copy space. Current seasonal mood.

On the first day of Christmas, my IPC lead brought to me, an artificial Christmas tree. On the second day of Christmas, my IPC lead brought to me, two wipeable impervious decorations, and an artificial Christmas tree. On the third day of Christmas, my IPC lead brought to me, three easy-clean table covers, two wipeable…

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Worried about the CQC? We have the answer! – Phil Coates

October 7, 2021, by in CQC 0 Comments

Screenshot 2021-09-30 at 17.00.05

Worried about the CQC? Worry no more! In fact, cue the Bobby McFerrin music: “Don’t worry, be happy ’Cause when you’re worried your face will frown And that will bring everybody down So don’t worry, be happy Don’t worry, be happy now!” While you’re whistling away (admit it, you started whistling the intro to that…

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CQC inspections are back – and there are changes ahead!

September 16, 2021, by in CQC 1 Comment

“There is nothing so stable as change” Bob Dylan once said, and how right he was! Change is everywhere, and for some time now the CQC has been making changes to how they monitor GP practices. Only last week I was writing the final sections of the CQC Handbook, thinking I’d cracked it and then,…

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The devil is in the detail – preparing for CQC success

Paper sheet, hands, magnifier, paperwork, consultant, business adviser financial audit, auditing tax process, big data analysis, seo analytics, financial research report, market stats calculate vector

I wrote a number of CQC-themed blogs during the pandemic; the first focused on the ever-changing CQC environment followed by continuing to sail on the sea of CQC change. Coincidence? Perhaps not, as at the time of writing this blog, the CQC remains in a state of change. The new monitoring approach, piloted in the…

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Continuing to sail on the sea of CQC change

Business inspiration concepts with woman writing What's next? text on papernote.Strategy and vision for work

Was it really six months ago when I wrote the CQC: Big changes are on the horizon blog? Much has happened since late January, and we’re still in a state of uncertainty regarding the lifting of restrictions, but that hasn’t held back the CQC; they’ve continued to progress with their planned changes. Whilst many of…

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Doing the hokey-cokey with patient data

Opt Out Vs In Marketing Consent Agree to Terms Puzzle 3d Illustration

You put your patient data in Your patient data out In, out, in, out, What’s it all about? You do the Type 1 Opt-out And you turn around What’s the National Data Opt-out about? I do think the latest shenanigans regarding the General Practice Data for Planning and Research (GPDPR) initiative could be made into…

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