Performance management is what we usually call it when organisations take measures to deal with employee capability issues. By capability issues, I mean an employee’s (or manager’s) failure to perform all aspects of their job satisfactorily. This could mean working too slowly, making errors, misjudgements, having insufficient skill, not knowing essential stuff… you get the…

The current situation in primary care during the COVID-19 pandemic has prompted me to reflect on the role of leaders when there’s a crisis. I’m sure many of you are appreciating the need for leadership currently. Leadership is an integral part of any practice manager’s role. And, whether you like it or not, you’re a…

Leadership is defined in many ways. The Oxford Dictionary is little help as it merely says, “The action of leading a group of people or an organisation,” while Forbes defines it as being, “a process of social influence, which maximises the efforts of others, towards the achievement of a goal”. One of the most influential…